What's Happening

Today at the Pharmacy

1 April 2020

We  are open 8.30am to 5.30pm Monday to Friday   - We will be closed between 12.30pm and 1:30pm to enable shift change and cleaning

We are open 9am to 12.30pm on Saturdays

Our team has been split in 2.  This means that we will prioritise urgent scripts during opening hours, and processing through the night to get non urgent scripts out for tomorrow.

From 7pm on Thursday 26 March - If we are texting everyone who we have a cell phone number for to let you know that your prescription is ready

If you do not need your medicine today - then please - leave it for us to process overnight. 

All scripts ( with few exceptions ) are now being transmitted electronically to pharmacy - please ensure your doctor knows that we are your pharmacy

We are delivering ( for free) to anyone who has been advised to stay home under the governmnet directive, 70+ , chronic conditions and those with symptoms of Covid or in isolation due to risk of contact and who lives in the Onerahi Area, this side of the bridges and out to the city limits.

If you live in Whangarei Heads, we are organising a drop off to Parua Bay and are working with volunteers to enable delivery around the area - for those who need to stay home now - still a work in progress. We are dropping off at the Parua Bay Community Centre at 6pm each week night.

If you need delivery or you need help in any way with organising your medicine - then contact us.

Email frances@onerahipharmacy.nz

or via the contact link on this website  www.onerahipharmacy.nz 

I will be accessing this email periodically throughout the day, especially when I have no access to the pharmacy , which is while the morning shift is working - I am on afternoons and into the night.

If we have your cell phone number we will register you into our text service. Most scripts from GP surgeries include your cell phone number ( if the doctor has it). 

Today I am enabling a cell phone to take direct text messages into the pharmacy for those who prefer text to email - this will enable people to easily contact us 

Every afternoon between 1.30pm and 5.30 pm I have a staff member committed to  answering the phone - try between those hours. - This will get better next week.

IF YOU ARE A MEDICO PATIENT  then we already know when you need your medicine - we will aim to deliver this 1 week before you are due to run out - we will contact you

EVERYONE ELSE - HELP US BY CHECKING HOW MUCH MEDICINE YOU HAVE LEFT AT HOME NOW - IF IT IS LESS THAN 2 WEEKS then either re order a repeat now - or contact the doctors for a new script.  

Flu Vaccination - I am starting to plan for some clinic time next week - I will keep you posted - we are taking names and phone numbers for anyone interested. Email us ( or text when we have that sorted)

We are now serving through the shop front door. Only team members are allowed within the pharmacy at the moment

Use our website - click and collect has become really popular.  If you want something that is not on offer on the website currently, contact us and we will add it to our range of products.

We are here for the long haul - we are here to help you get the medicine you need - in a time frame that works 

 

 

Frances 7.51am Monday 23 March

 

 

 

 

 

Thank you to everyone who have given us feedback via a customer radar text this June  - Best of luck with the prize draw

Fri 28 Jun 2019     Always just the right amount of information given. Never overloading. Quick n sufficient which is always great when you have impatient little ones .

Thu 27 Jun 2019-  Staff were willing to spend time with me to find a solution to my questions

Fri 21 Jun 2019 - A great selection in the shop and the staff are lovely

Thu 20 Jun 2019 -Excellent professional, efficient and friendly service.

Thu 20 Jun 2019 - Always great service with friendly staff

Fri 14 Jun 2019 - Kimberley did s great job

Tue 11 Jun 2019 - Always helpful, and welcoming

Sat 08 Jun 2019 -  Hazel did a good job.

Fri 07 Jun 2019  -  Usual great service

Thu 06 Jun 2019 -  Great service

 

Our bank account number  for payments

123106 0067653 00 

please include your name as a reference

 

Alternatively, process  a prescription fee through this website, then when you get to delivery

choose click and collect

Currently the website only accepts paypal, I am working on an alternate credit card option - however, whilst the credit card option is safe, paypal is considered safer for any internet transaction and is easy to set up online

 

When purchasing generally, anywhere - money - coin and paper are " dirty" and in the current environment is not a safe option of payment.

We have enabled paywave at the pharmacy to give you the best protection we can - contactless payment.

Take care out there